Privacy Policy

What Information We Collect

We may collect and process the following types of personal data:

• Name, address, and contact details (phone number, email)

• Details about your tenancy and landlord

• Property condition and disrepair issues

• Photographic evidence you provide

• Legal documentation and communication history

• Information collected through forms on our website or during phone/email contact

We may also collect sensitive information (such as health-related data) where it is necessary for the disrepair claim and with your explicit consent.

How We Use Your Information

We use your personal data for the following purposes:

• To assess and manage your housing disrepair case

• To contact you regarding your claim or enquiry

• To share relevant information with our legal partners (with your consent)

• To comply with legal and regulatory obligations

• To improve our services and communicate updates, where appropriate

Lawful Basis for Processing

We only process your data where we have a legal basis to do so. This may include:

• Your consent

• Performance of a contract

• Compliance with a legal obligation

• Legitimate interests (e.g. assisting with your housing issue)

Who We Share Your Data With

We may share your data with trusted third parties, including:

• Our legal partners and solicitors (to process your disrepair claim)

• Service providers who support our operations (e.g. case management software)

• Regulatory bodies if required by law

We never sell your personal data to third parties.

How We Store and Protect Your Data

We store your data securely using encrypted systems and password-protected databases. Access is limited to authorised personnel only. We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal and regulatory requirements. Typically, case data is retained for up to 6 years after closure.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict certain types of data processing

• Withdraw your consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)