1. Who We Are

Housing Disrepair CIC is a UK-registered community interest company that supports tenants living in substandard housing conditions. We assist individuals in identifying disrepair issues and, where appropriate, connect them with legal professionals to pursue claims.

2. Eligibility

Our services are available to tenants living in rented accommodation in England and Wales. By using our services, you confirm that:

• You are 18 years or older

• You are currently living in a property with potential disrepair issues

• You are authorised to make a disrepair complaint or claim

3. Our Services

Housing Disrepair CIC provides:

• Information and support regarding housing disrepair

• Guidance in documenting property issues

• Referrals to trusted legal professionals for disrepair claims

• Ongoing support throughout the process

Please note: We do not provide legal advice directly. Legal advice will be provided by qualified legal professionals once a referral is made.

4. Use of Our Website

You agree to use our website and services lawfully and not to:

• Misrepresent your circumstances or submit false information

• Upload or transmit harmful content (e.g. viruses, offensive material)

• Copy, reproduce, or distribute our materials without permission

• Attempt to interfere with the operation or security of our site

5. Referrals and Legal Partners

Where appropriate, and with your consent, we may refer your case to one of our partner legal firms who specialise in housing disrepair claims. Any legal contract you enter into with those firms will be between you and the firm directly. We do not charge you for referrals, and we do not take a fee from your compensation.

6. Accuracy of Information

You are responsible for ensuring that the information you provide to us is accurate and complete. Inaccurate or misleading information may result in delays, refusal of services, or impact your legal claim.

7. Limitation of Liability

While we strive to offer accurate and timely support, Housing Disrepair CIC accepts no responsibility for:

• Decisions made by legal partners

• Delays caused by third parties

• Any loss, injury, or damage resulting from the use of our services, unless caused by our negligence

8. Data Protection & Privacy

We take your privacy seriously. Please refer to our [Privacy Policy] for details on how we collect, store, and use your data in compliance with UK GDPR and the Data Protection Act 2018.

9. Intellectual Property

All content on this website (text, graphics, branding, logos) is the property of Housing Disrepair CIC unless otherwise stated. You may not reuse or reproduce our content without permission.

10. Termination of Services

We reserve the right to terminate access to our services or website if you breach these Terms or misuse our platform.

11. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on our website and take immediate effect upon posting. It is your responsibility to review these Terms regularly.